Refund Policy
pheraloventhi Financial Education Platform
Last updated: February 15, 2025
Overview
At pheraloventhi, we're committed to providing exceptional financial education. We understand that sometimes circumstances change, and you may need to request a refund. This policy outlines our refund procedures, eligibility criteria, and processing timelines to ensure transparency and fairness for all participants.
Our refund policy applies to all educational programs, courses, and services offered through pheraloventhi.com. We've designed these guidelines to protect both students and our educational mission while maintaining the highest standards of service.
Refund Eligibility
7-Day Full Refund
Complete refund available within 7 days of purchase for any reason. No questions asked during this initial period.
30-Day Partial Refund
Partial refund available up to 30 days if you've completed less than 25% of course materials and can demonstrate valid circumstances.
Non-Refundable After 30 Days
Courses accessed for more than 30 days or with 25%+ completion are non-refundable, except in extraordinary circumstances.
Important Exception
Refunds are not available for courses that have been fully completed, downloaded materials that cannot be returned, or one-on-one consultation services that have already been delivered. Special promotional pricing may have different refund terms.
Refund Process
Submit Request
Email info@pheraloventhi.com with your order details, reason for refund, and preferred resolution. Include your full name and course enrollment information.
Initial Review
Our team reviews your request within 2 business days. We'll verify your eligibility and may request additional information if needed.
Decision Notification
You'll receive our decision within 5 business days. If approved, we'll explain the refund amount and processing timeline.
Payment Processing
Approved refunds are processed within 7-10 business days. The timeline depends on your original payment method and banking institution.
Payment Method Considerations
Refunds are issued to the original payment method whenever possible. Credit card refunds typically appear within 5-10 business days, while bank transfers may take 7-14 business days depending on your financial institution.
For payments made through third-party services, additional processing time may be required. We'll keep you informed throughout the process and provide tracking information when available.
In rare cases where the original payment method is no longer available, we'll work with you to find an alternative refund method. This may require additional verification for security purposes.
Special Circumstances
We understand that unexpected situations arise. Medical emergencies, job loss, or other significant life events may warrant special consideration beyond our standard policy terms.
Each special circumstance request is evaluated individually. We may request documentation to verify your situation and work with you to find a fair resolution that considers both your needs and our educational commitments.
Technical issues preventing course access, platform errors, or content quality concerns that significantly impact your learning experience will be addressed promptly and may qualify for full refunds regardless of timing.
Questions About Refunds?
Our support team is here to help with any refund inquiries or concerns.
Email: info@pheraloventhi.com
Phone: +447951556865
Address: 5 Maple Terrace, Yeadon, Leeds LS19 7HL, United Kingdom
We typically respond to refund inquiries within 24 hours during business days.